Returns & Warranty

Last updated: 5 July 2026

Everything you need to know about shipping timelines, returns, exchanges, adjustments, and product warranties for Basic Mpillow, Premium Mpillow, and Mbolster.

Product warranty at a glance

Compare coverage across our core products. Detailed policy terms follow in the sections below.

Basic Mpillow
Ergonomic support with modular care
No long-term fillings warrantyNo refunds

$30 per adjustment at our service centre

  • 30-day fit support window for size exchanges (see Exchange policy)
  • Upgrade to Premium Mpillow available via in-person verification
  • Bring your pillow in its original vacuum and laundry bags
Premium Mpillow
Fully customised to your measurements
10-year fillings warrantyNo refunds

1 free adjustment within 60 days, then $30 per visit

  • Complimentary stuffing during re-adjustments (accessories excluded)
  • Proof of purchase required for adjustments and warranty claims
  • Within the 10-year warranty: $30 per adjustment, including filling changes
Mbolster
Modular, washable bolster for side sleepers
10-year fillings warrantyNo refunds

Book an appointment for firmness adjustments

  • Same modular fillings technology as Mpillow
  • 100% washable components for long-term hygiene
  • Size exchanges follow the same 2-week in-person policy

Shipping policy

  • Orders are processed within 3 to 5 business days (excluding weekends and public holidays) after your order confirmation email.
  • If you need us to configure your pillow more accurately, please check your order against the measurement form you submitted.
  • You will receive a notification with a tracking number once your shipment is on the way.
  • Customised and configured Mpillows require an extra day for fulfilment.
  • You will receive another notification when your order has shipped.

Refund policy

Because our pillows and bolsters are personal sleep products, refund eligibility differs by product line.

Basic Mpillow

We do not accept refunds for Basic Mpillow due to hygiene reasons.

To upgrade to a customisable Premium Mpillow, schedule an appointment via our Contact Us page and bring your pillow in its original vacuum bag and laundry bag to our service centre for verification.

Premium Mpillow

Due to the customisation of Premium Mpillow, we do not accept refunds.

We are committed to helping you sleep well. If your experience is not satisfactory, reach out and we will work with you on adjustments or other support options.

Mbolster

Mbolster is a customised, washable sleep product. We do not accept refunds for hygiene and customisation reasons.

Firmness and fit concerns can be addressed through an in-person adjustment appointment at our service centre.

For refund-related questions, chat with us on WhatsApp at +65 8780 5311 or email sleep@mpillow.com.

Cancellation policy

  • Cancellation applies only before a tracking code is sent to you.
  • You may cancel immediately after purchase at any point before the tracking code is issued.
  • Once you have received a tracking code, the order can no longer be cancelled. Please contact us if you need help with delivery issues.

Exchange policy

If your pillow size is unsuitable, our exchange policy applies within 2 weeks of your order.

  • Exchanges must be done in person at our office. Delivery is not available for exchanges so we can remeasure, configure your optimal posture, and complete a one-to-one exchange at no additional service cost.
  • If you purchased a pillow size larger than your measurements, we do not refund the size price difference. We may include extra cases or covers based on the amount difference instead.
  • If your pillow size is smaller than your measured size, you are required to top up the product price difference (for example, upgrading from a (S) Mpillow to a (M) Mpillow linen case).
  • Please pack your product in the original packaging where possible. If the box is unavailable, pack it in the dry bag with the pillow vacuum-sealed properly to help our exchange process.
  • We do not collect products for refunds or exchanges — please visit us in person.

For exchange enquiries, contact us at sleep@mpillow.com.

Adjustment policy

Premium Mpillow

  • One free adjustment within 60 days of purchase.
  • Proof of purchase must be presented.
  • After the complimentary visit, or for additional adjustments: $30 per adjustment.
  • Within the 10-year Premium Mpillow warranty, adjustments cost $30 per visit, including filling changes. Stuffing is provided at no extra charge during re-adjustments (accessories and other components excluded).

Basic Mpillow

Basic Mpillow adjustments are available at our service centre for $30 per session. Book an appointment via Contact Us if you need help with fit or maintenance.

Mbolster

Mbolster firmness can be adjusted using the same modular fillings as Mpillow. Book an appointment and we will help you tune firmness for your side-sleeping preference.

Covers, cases & protectors

Mpillow covers, cases, and inner protectors carry a one-week manufacturer defect warranty from the date you receive the product. This covers manufacturing defects only — not wear from normal use or improper care.

For fillings that compress over time, see our Mpillow Care guide on fluffing and maintenance before requesting a warranty adjustment.

Need help?

We want every customer to wake up rested. If something is not right with your order, pillow fit, or warranty claim, reach out and we will do our best to help.

Today's Sleep is for Tomorrow's Headstart!

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